Do I have to take my vehicle to the dealership for collision repairs?

No. Automotive dealerships aren’t always the right choice for your vehicle if it’s been in a collision or vandalized. Many dealerships don’t have in-house autobody shops and will only recommend certain independent repair facilities. We are highly recommended by many dealerships, including Orchard Ford, Kelowna BMW and Anthony’s Subaru.. The Prestige Collision Guarantee ensures your vehicle will be returned to showroom condition.

 

When can I get my car/truck in for repairs?

Our answer is always “As soon as possible”, but first we need to find out a little more about your situation. Things like the extent of the damages, whether you’re feeling safe driving the vehicle in its current condition, and locating the right parts can all come into play. If a repair shop tells you a firm date without knowing anything about your vehicle or your situation, this should be taken as a red flag and you may experience a poorly managed repair. Prestige Collision’s objective is to serve your needs without compromise; we will always do our absolute best to make the repair process a great experience. 

 

How long is it the repair going to take? 

Each repair is different. We promise to give you an accurate estimate of your repair before we begin, and keep you well informed of our progress. Our goal is to get you back on the road as quickly as possible and we never compromise on the quality of any repairs we perform.

 

Can I get a courtesy car … or truck?

Yes. Prestige Collision provides guaranteed mobility to all of our customers. We have a large fleet of Courtesy Cars, SUVs and Trucks to suit any need. We will go above and beyond in any situation to make the repair process painless and worry-free. Our commitment is to work with you to satisfy even the most complicated situation. While we aren’t able to provide courtesy vehicles to young drivers under the age of 19, we have other solutions to deal with these situations. Contact us to learn more.

 

Is my paint going to match?

Absolutely. Prestige Collision uses state-of-the-art, environmentally friendly paints that match the products used at the factory level. Stop by any time and we can show you collision repairs in process.

 

How will my car drive?

Like it never happened. Prestige Collision is proud of our team’s ability to complete the most thorough Auto Body Repairs in Kelowna. We promise that your vehicle will drive as well as, or better than, it did before it was involved in an accident, or we will make it right. Our satisfied clients will tell you over and over that the memory of the accident fades the moment you enter your freshly cleaned vehicle.

 

Will an accident affect my vehicle’s reliability?

No. Accidents break and bend parts of your vehicle, but they don’t wear it out. Our job is to find all the affected areas of the vehicle and ensure that they are repaired in a safe and efficient manner. ICBC has a two-year contingency for parts that may prematurely wear out due to a collision, though this is extremely rare. As an ICBC-Accredited Auto Body Repair Shop, Prestige Collision is committed to dealing with these challenges in a timely fashion with no disruption to your mobility.

 

I drive a newer vehicle, is an accident going to affect my manufacturer’s warranty?

No. You’re covered no matter what. A major concern about owning a newer vehicle is how the collision and subsequent repair will affect the warranty. It is against the law for dealers to refuse warranty work to a qualifying component that was not affected directly from collision damage. As an ICBC-Accredited Auto Body Repair Shop we are bound under contract to provide our clients with a limited Lifetime Guarantee on all work outlined in the final copy of the ICBC Claim.

 

What about leased vehicles?

We work closely with our local dealers to ensure that all repairs are completed with all the correct parts and processes to uphold the highest standards. We use high-tech welding and repair equipment and it really shows, or shall we say it doesn’t show! Prestige Collision has repaired thousands of leased and late model vehicles. We even complete warranty repairs for a number of local dealers. Trust us with all your leased vehicle repair needs.

 

How does my vehicle become a write-off?

We get asked this quite often. A simple mathematical formula decides the insurance company’s spending limit on your vehicle.

 ACV (actual cash value) – Value as Salvage (sold as salvage at auction) = Total Repair Cost Limit

There are special new vehicle policies that can change this equation, but this is basically how your insurance calculates “total loss vehicles”. Our responsibility as an ICBC-Accredited Autobody Shop is to assess damages and repair costs in order to bring your vehicle to pre-accident condition without compromise. If your vehicle’s repair cost falls under the limit we can proceed, if not, the insurance company will call you to discuss your options. If you have any questions about this process, please feel free to contact us.  

 

How does your guarantee work?

It’s simple: if your vehicle has problems you feel may be related to work we’ve done, call us right away. We want to fix the problem quickly and efficiently. The official wording is as follows:

“Prestige Collision Services guarantees that all repairs performed under ICBC claim number _________ have been completed to acceptable industry standards. This guarantee protects against defective workmanship or materials. Coverage for damage caused by or resulting from unreasonable use, maintenance or care of the vehicle is excluded. Providing the described vehicle remains owned and registered to the individual named.”

 

Is Prestige Collision the right shop for me?

Yes, you will be so happy you chose us. We promise to ‘wow’ you with our service and proudly deliver results that are truly unmatched. Our commitment to quality and efficiency has won the hearts of our thousands of happy clients. We promise to keep you comfortable while we make your vehicle look and feel like it never happened. Please see our Contact Page for ways to get things started.